Guangzhou Cosnext Technology Co.;Ltd
Frequently Asked Questions
FAQs page includes a series of questions that are commonly asked by customers. They cover a variety of topics including product or service usage. The key to meaningful FAQs lies in framing its questions just as the users ask them.
The following frequently asked questions (FAQs) are designed to help issuers understand and comply with the Listing Rules, particularly in situations not explicitly
If parcel package and weight less than 10kg we will ship by air. Most of countries arrive in 4-6 days. For some remote area up to 12-15 days.
If machine and package over 10kg we will send by sea shipment. North America and European 18-30 days.
If your parcel not been loading could change address. Send us your order number and correction address, we guide you how to do.
If without OEM and other change. Default send out within 72 hours. On holiday will a few days delay.
Before parcel dispatch you will get email first. Or on order page have tracking information. If you already missing we will arrange second dispatch. If still missing. We will offer local express location and contact number, you could catch by yourselves.
The tracking information will synchronous to your order page. If it showing too long without update or dispatch already, but you didn’t get it. Please contact us shownpong@gmail.com. We will confirm information offer refund or as request send replacement.
On your account could track the parcel steps. North America and European 4-6 days arrive. by DDP will up to 12-15 days. If remote area should send your postal code number for our checking.
On machine description have specification listing everything. Also you could require machine testing video before loading.
We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Mostly small products will send together. But sometimes air freight have different dealing method on different machine characteristic such as batteries, liquid and magnetic.
We have to arrange shipment as billing address. If you need to send to other address can not place order here. We guide you other dealing method for drop shipping.
We accept factory visiting basic on already have deep talk on products or you did sample order already.
Because the tariff barriers if you have shipping agent in China or have other products together. We could send to specific address as your request. But if so, need you changing your bill address same as delivery address.
In usual we send right language software as billing address. If it is not the same please contact us get right one. Besides, please reading our specification, not all language version supported.
We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.
The product will be delivered again the next working day. We will try to deliver a total of 3 times before cancelling your order.
Meanwhile, you can try to reach to your rider from the sms message you received.
Alternatively, you can ontact Us.
For unclaimed goods,We will keep the product at the pickup station for 7 days, otherwise we will send it back to our warehouse for maximum of 90 days before you can request re-send after which it shall be treated as unclaimed goods under CAP 38. Law of Kenya.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
For quality:
Before you buy, you can also refer to product details completely. You can also check rate of a product.
For Condition and brand:
We are devoted to provide our customers 100% genuine products and related policies are enforced. Please contact us via service@i-simu.com if you find any sub-standard products from our platform.
Leaving us message with your email and language version, we will send you software download within 24 hours.
If any skin or hair scalp analyzer have upgrade version will post your blog. You could check if it is your version or higher version. If need upgrade could leaving us message and email. We will send you upgrade file and guide how to upgrade.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
skin analyzer and skin & body analyzer accept new language development. But we will require at least 50pcs order without extra cost.
USB skin and hair analyzer only support Windows system. Wireless version only support IOS and Andoid system, can not mixing use. If by right device still have problem could email us with error windows screenshot shownpong@gmail.com
For quality:
Before you buy, you can also refer to product details completely. You can also check rate of a product.
For Condition and brand:
We are devoted to provide our customers 100% genuine products and related policies are enforced. Please contact us via service@i-simu.com if you find any sub-standard products from our platform.
Some countries and area shipping company do not offer accurate quote, will need your postal code to check. If you can’t place order directly could contact us with details address and product you will. We will make a special quote and order page.
After payment your Credit Card or Paypal should receive billing information. If need other invoice should contact us with your order # and email address. We will send you one.
Most countries we provide DDP delivery already, which means you don’t have to pay for extra tax on custom declare. Because each countries have different policy, especially on this moment. You could have our confirmation before payment